Contact & Trade Enquiries
Our Fortitude Valley store is open 7:00 AM – 4:30 PM weekdays. For urgent trade orders or workshop support, call our priority line below.
Send an Enquiry
Common Enquiries
What is the lead time for bulk orders?
Most bulk orders for standard fasteners and brackets are processed within 24-48 hours. Custom structural components or specialized welding supplies may require 3-5 business days depending on current workshop volume.
Do you offer site delivery across Brisbane?
Yes, we provide site delivery for trade and bulk orders throughout the Brisbane metropolitan area. Delivery fees vary based on distance and order volume; please contact our trade desk for a specific quote.
How do I apply for a trade discount account?
To apply, simply select 'Trade Account Application' in our contact form or visit us in-store with your ABN and trade credentials. We usually process applications within 1 business day.
Is there trade parking at the Wickham St store?
Yes, we have a dedicated loading zone and short-term trade parking accessible via the rear workshop entrance. This allows for quick pickups of heavy metalware and repair goods.
What is your return policy for faulty hardware?
All our products come with standard Australian warranty protections. Faulty goods can be returned in-store for immediate replacement or refund. Please keep your tax invoice for all warranty claims.